Get in touch with us whenever you want. We'll be pleased to give you additional information about special details you may require. We´ll be always supporting you with the appropriate advice, actions and answers.
info@holidays-tenerife.org If you have any questions use the contact list above.
Thank you!
The person to be contacted is Jennifer Thomas
Telephone number: 0034-922 970200
Fax number: 0034-922 970202
Copyright: © 2008 / All rights reserved.
We have the exclusive legal rights of publishing all the photos and texts
Even though, any type of publication can be use only with our approval.
General terms and conditions
1. General
Bed linen, towels and kitchen clothes are available. You must bring your beach towels. The owner not always supplies cloth washing detergent, dish washer liquid or toilet paper. Here in the isle, supermarkets can be found almost everywhere and many of them are opened on Sundays. The arrival (check in) time is at 16:00 hrs and the check out time is at 10:00 hrs. Well, of course, this can be negotiated with the owner if it’s needed.
2. Payment in advance / contract conditions
When a reservation is done a pre-payment is required within the next 7 days. If it doesn’t happen, the property could be rented to other guest. The final payment must in cash and done 10 days before the arrival date or once the property is given to you. We don’t accept credit cards or checks. The contract will be given to you once the owner receives the payment in advance.
3. Cancelation policy
When the guest or client cancels the contract, the following penalties are applied. We suggest to contract a travel cancelation insurance. The penalties are the following:
- 90 days cancelation prior arrival date, 10% of the rent.
- Between 90 - 60 days, 25%.
- Between 60 - 30 days, 50%.
- Between 30 - 1 day, 80%.
- In the case of a cancelation occurs during the vacation period or in the event of a No Show, the total amount of the rent will be charged.
The operation charge of a cancelation can be up 50 Euros. As a previous agreement with the owner of the property, another guest or client could be considered to substitute the original guest and under the same travel conditions.
4. Cooperation agreement
The guest is required to inform the owner about any event or damage in the property, so it can be solved or fixed at the moment. After claims - particularly after checking out - will not be considered. The furniture and the spaces must be used with care. Any damage or loss during the vacation is under the client’s responsibility. When checking out, is required the property is returned in good conditions. The renter is responsible for the use of the house and the swimming pool. For the property.
5. Owner’s obligations about the property information
The owner of the property is required to give the right, real and specific information about the property facilities and services. Also the owner is required to let holidays-tenerife.org know any if any special circumstance has become a change into the original property description. Holidays-tenerife.org is not responsible for any incorrect information or change in the property,just in the event the owner didn’t’ let us know. In this case the owner is the only responsible.
6. Responsibilities about the information given by holidays-tenerife.org.
Once we agree to advertise a property in holidays-tenerife.org, we visit the property in order to make sure that the information is real or to make the description of it by ourselves. We’re not responsible for any change in the property after we’ve done the inspection.
7. Responsibilities for fake information from the owner.
Holidays-tenerife.org is not responsible for any property description given directly by the owner. The responsabilities, in this case, are totally assumed by the owner. The client has got the right of asking holidays-tenerife.org for the owner’s address. The owner resigns to his abjection right. The responsibility exclusion can be applied either to the owner or to the client. In the case the information given to us by the owner (if the property description is better than it really is, holidays-tenerife.org has got the right of finishing the cooperation contract with the owner, without previous notice, and also the right of eliminating all the information from the data base.
8. Payment in advance refund
If a property is rented twice at the same time, or it can be rented for any other reason, the client has got the right of getting back the payment in advance. The client has also got the right of claiming the cancellation expenses or costs of the airplane ticket. The flight cancelation has to be supported by documents. The price of the airplane ticket won’t be returned in the case the client wants to book or reserve another property. In this case the owner assumes the cancelation costs. In the case any problem is caused by holidays-tenerife.org it will assume the refund costs.
